Refund, Replacement and Cancellation Policies — FitWearPro Skip to content
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Refund, Replacement and Cancellation Policies

- The tracking system shows no updated progress for too long:
We will process a reshipment if the tracking has not been updated for more than 15 business days (for orders within the US) and more than 30 days (for international orders).
- The package was delivered to the incorrect address:
If the package has arrived at a location different from the recipient address, we will replace or refund the item.
- The package was returned to its sender but the address was valid and correct:
We will be happy to replace the order
- We will offer you replacements at no additional cost if it falls under below criteria:
  • Items are faulty – damaged/broken or soiled upon arrival.
  • We sent wrong item – size, style, color.
  • Parcels that is lost in transit and the post office provided a notice that the package was lost in the mail
- Personalized/Customize Products:
Due to the customized nature of all of the products we produce at FitWearPro, we cannot offer returns. Your artwork is designed with care and is entirely personal to you (and your pets).
- Special characters: are not displayable by all the fonts, so please DO NOT use non-letter or non-number characters or characters such as é, è, à etc... when you put the names. They will automatically be converted to a question mark or blank if you try to use special characters.
We will not offer a return or refund in such case

PLEASE NOTE:

- A request needs to be submitted within 20 days from the delivery date or 45 days from order date to qualify for credit or replacement. Please contact us at support@fitwearpro.com

- Detailed photos are required for quality control purposes and need to be added as attachment to the submitted request (front, back and packaging)

- If the item you have bought does not suit you for some reasons, you can return it within 20 days following the delivery date. To return your order, please send an email to support@fitwearpro.com

Fitwearpro does not bear the direct cost of returning the goods.

Please note that returns can sometimes take up to 30 days to reach us. If you return a product without the return form, the refund may take longer. The corresponding refund will be made once your return is received.

Only products in perfect condition and in their original packaging will be refunded. The refund delay depends on your bank and may vary.

- Fiwearpro WILL NOT make a refund if the item arrives in good condition and meets the customer’s customization/personalization corresponding to his/her order.

Our products are all custom made order. This means you choose exactly what you want to purchase and we produce it (such as size, the design) so we DO NOT accept refund or replacement for reasons such as wrong size, wrong design, etc. made by customers. But we can offer you a discount for reordering.

- We DO NOT offer replacements or refunds for invalid address entry, , improper care, damages in use, etc. If your order was undelivered because of the wrong/insufficient address provided by customers, our company can only offer you a discount for reordering. 

So please notice to fill full information (including house number, apartment number...) on your shipping address. 

If the package is returned by the carriers because recipients are not home or they have moved, we can reship the package and customers need to pay the reshipment fee. 

- No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions, pandemic's impact or any unforeseen circumstance that may affect our carriers. Thank you for understanding.

- Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. FitWearPro will not be held liable to any misroute parcels.

- Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.

- For orders to remote areas or countries, we will use epackage for shipment, which may take 1-3 months to be delivered. So please help us to notice the timeline. 

Cancellation Policy

Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 24 hours window and/or because of the production reason. Please note that the time frame for production and shipment are posted in each product’s description hence all customers should be aware of this before concluding an order.

All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account. Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.

Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund. FitWearPro reserves the right to refuse any replacement and refund if it does not meet the above criteria.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website https://fitwearpro.com