Last update: April 6th, 2022
Due to the Omicron variant of COVID-19's impact, we experienced delays in shipping items such as quilts, blankets, quilt bed sets and flag signs. Express services can not come and pickup the packages until April 11th. Therefore, some orders for these products from March 23rd to March 31st will be delivered a little later than usual.
We truly apologize for the inconvenience and hope you understanding for the current situation. This also is the unexpected announcement for our company while the pandemic has caused a lot of damage to the world.
We will do our best to urge the shipment and provide you the products as soon as possible.
Thank you so much!
Do you ship internationally?
Yes, we do.
Where do orders placed on FitWearPro ship from?
All products are made and shipped from our Print Provider in United States, United Kingdom, Australia and Asia. This depends on the product type.
Could there be shipping delays due to COVID-19 Outbreak?
Unfortunately yes. Since most people are staying in, that results in a significant increase in volume of orders. Even though we’re trying to maximize our productivity, there are still some delays caused from our suppliers and shipping carriers. All of these may lead to the delay of your shipments. Our apologies for this issue.
How long will it take to process my order?
On average, merchandise is produced and shipped from our facility in 4-6 business days after purchase. Standard shipping / transit takes 2-10 days for domestic and 4-30 days for international. However, due to COVID-19 restrictions, the time frame has been changed quite a lot, please check the timeline below for further information.
*The shipping may take longer than expected. If your order hasn’t arrived within the estimated delivery time, please contact us at firstname.lastname@example.org.
|Destination||Processing Time||Shipping Time|
|USA||7-10 business days||15-20 business days|
|EU||7-10 business days||15-20 business days|
|Canada||9-13 business days||20-25 business days|
|Australia||7-10 business days||15-20 business days|
What is considered a business day?
Business days are Monday through Friday. Business days exclude weekends and holidays.
How can I track my shipment?
Once your order ships, you will receive an email with tracking information. In case you do not receive shipping notification email after estimated processing time, please contact us at email@example.com
The confirmation part does not show my design, will I receive my correct item?
The confirmation often shows the default images instead of yours. Our apology for the inconvenience. If you want to double check your order, please contact us at firstname.lastname@example.org
Am I able to change or cancel my order(s)?
We can help you to change or cancel your orders within 24 hours. We can no longer change or cancel your order if it has already processed. Therefore, if you change your mind, please contact us at email@example.com within 24 hours.
I never received an order confirmation email. Can you help me out?
Sure! First, please check your spam folder or search your email inbox for an email from " FitWearPro" If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If you don’t receive the email please contact us immediately, we can update your email address and resend your confirmation email.
I'm having a technical issue on your site or can't place an order because of an error. Help!
Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours. Or please contact us at email firstname.lastname@example.org
I never received my order. Help!
Oh no! We'll sort this out for you. If it's been over 40 days since you ordered (our maximum delivery time right now), please contact us at email email@example.com and we'll look into the status of your order and resend it to you with no questions asked.
My order arrived broken.
We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please contact us right away and we'll work it out for you and resend it to you or make a refund!
I have received only part of my order in the mail so far. Can you tell me where the other items are?
As noted on our shipping page and in your order confirmation emails, we ship directly from different suppliers around the world (in Europe, the US, Asia, Latin America) -- so your order, if you purchased several items, will likely arrive in different packages. Please be patient and the rest of your order will arrive soon!
How can I change my design?
We can help you to change the design within 24 hours. We can no longer change your design if it has already processed. Therefore, if you would like to change anything, please contact us at firstname.lastname@example.org within 24 hours with your order number and your requests.